Privacy Policy

Last updated:

1. Information We Collect

When you use our contact form: name, email, message. From your browser: IP address, pages visited, time on site. From cookies: preferences and analytics data.

2. How We Use Your Information

We use your data to: respond to enquiries, schedule consultations, improve our website, ensure security, and comply with legal requirements.

3. Legal Basis for Processing

Your consent (contact form), our contract with you (coaching), legal obligation (tax records), and legitimate interest (improving services).

4. Data Sharing

We do not sell your data. We share with service providers (email, Zoom, payment processors, hosting) and legal authorities when required by law.

5. Data Security

We use encryption and secure servers to protect your information. No transmission over the internet is completely secure.

6. Your Rights

You can request access, correction, or deletion of your data; opt out of marketing; withdraw consent; or lodge a complaint with the Privacy Commissioner.

7. Data Retention

Contact enquiries: 12 months. Client records: service duration + 7 years for tax purposes. Analytics: 24 months.

8. Third-Party Services

Google Analytics tracks usage. Google Ads displays campaigns. Zoom hosts video calls. Each has its own privacy policy.

9. Consent Mode v2

We use Google Consent Mode v2. By default, analytics and advertising storage are denied. You can grant consent through our cookie banner.

10. Changes to This Policy

We may update this policy. Changes are effective immediately upon posting. Your continued use constitutes acceptance.

11. Contact Us

Questions about privacy? Contact: info@elegantglow.world, 167 Mayoral Drive, Auckland 1010, New Zealand, or +64 9 123 4567.